Customer Services

At Deep Skincare we try to answer your questions as best as possible.

However if we have missed out important information please feel free to send us an email via customer@deepskincare.net we’ll make sure your contribution is added to our customer services section for other customers also.

Payment,

Deep Skincare accepts the following payment methods via PayPal. All payments are processed within a secured internet environment.

Payments are completely processed by PayPal. You will need to open a free PayPal account (if you do not already have one) to transfer funds from your credit card, debit or personal PayPal account. Please follow the simple steps:

• Credit card (via Paypal)
• Mastercard,VISA, and American Express
• Bank Transfer (via Paypal)

For credit card payments you will need to provide the following details:

• Enter your credit card number, valid thru date and CID / CVC code.
• Provide your billing address and delivery address.
• Your details will be forwarded to your credit card company.
• You will then receive notification as soon as the transaction is authorized and the amount will be debited from your account.

If you have another question please send us an email

Delivery

Deep Skincare is available for everyone around the world, which every country you are based in. Below you will see an overview of the delivery costs per country or region and per weight.

• European Union   
• <500gr  <1kg      <2kg      <5kg
• Netherlands
• 4,25       4,25       4,25       4,95
• Europe EU       
• 4,25       7,50       8,00       13,50
• Rest of Europe                                                            
• <500gr  <1kg      <2kg      <5kg
• Europe (Non EU)           
• 4,25       7,50       8,00       13,50
• North America                                                          
• <500gr  <1kg      <2kg      <5k
• USA & Canada            
• 6,50       11,00     13,50     22,50
• Rest of the World                                                    
• <500gr  <1kg      <2kg      <5kg
• All other Countries
• 7,00       12,00     14,00     23,50

Delivery Time

• Delivery to the Non EU countries, United States, Canada, Australia, Africa and the Middle East within 5-12 days
• Delivery to the United Kingdom within 2- 4 days
• Delivery to the European Union between 2-4 days

  Returns

  We accept returned Deep Skincare products unopened and if the product has not been used or damaged in any way. We do not offer refunds.

  14 day return period

  If for any reason one of the Deep Skincare products has not reached you in good condition, you then have 14 days to return the product including the original packaging back to us.

  You can return this to us via the following address:

  You will then receive a confirmation email and credit note so that you may place a new order at no extra charge. On top you will also receive a discount on your next Deep Skincare purchase

  Questions

  We are available for questions via email

  Press material

  Please refer to our Social Media Press Release Kit for low and high resolution images, quotes, press releases and video material. Should you use any of this material please inform us via socialmedia@deepskincare.net and give some information about your article or item and date of publication.

  Privacy

  At Deep Skincare we take privacy seriously. Please refer to the Privacy page for specific information about this.